FAQ Policies

Table of Contents
How Do I Pay For My Order?
What does free mount and balance include? Do you install them on my vehicle?
Can I trust the Function Powersports online website?
What About Sales Tax? Duty Fees?
What Is Your Return Policy?
Fitment is the responsibility of the Customer, don’t know? PLEASE ask.
How Long Is My Quoted Price Valid?
Do You Ship Internationally?
Do You Offer Financing?
What’s the best way to reach you?
Do you sell Wheels, Tires, Suspension, and Accessories?
Will my order come with Lugs or Valve Stem Caps?
What should I do if I have vibration, a warranty concern, or other issue with my products?
International Shipping Disclaimer
Google AdWords Remarketing Policy
Do you guys guarantee fitment?
Are liftgates included with shipping?
What is the ETA for delivery?
I put my year, make, and model into the website, and I purchased what came up, why doesn't it fit?
Why do I have to pay for a restocking fee on my return?
Are spacers safe?
What if my purchase doesn't fit?
Can I buy just one wheel and tire?

How Do I Pay For My Order?
We have 3 payment options which are all super simple to use and absolutely secure.
1. PayPal, this can be done whether you have a PayPal account or not – no account required.
2. Affirm (monthly payment option) details HERE.
3. Stripe (credit card system) for all items EXCEPT wheels/tires, check-out directly on the website. Our credit card system Stripe is very secure.

By using a third-party service like PayPal, Affirm, and Stripe your credit card information will be 100% safe. Likewise, PayPal, Affirm and Stripe come with built in buyer protection. (You won’t need it, it’s just nice to know that it’s there.)
NOTE: You are not required to sign up for a PayPal account to checkout. PayPal allows non-members the ability to check-out with a credit card just like you would at any other e-commerce store.

What does free mount and balance include? Do you install them on my vehicle?
Your wheels and tires are mounted at our warehouse using state of the art equipment at no extra cost to you! Your wheel and tire package will arrive at your address ready for you to install on your machine.

Can I trust the Function Powersports online website?
Absolutely. If you check out Function Powersports on Facebook, Instagram, YouTube, or simply Google our name - you will see we are well established! Also we are backed by businesses such as SD Wheel and Custom Offsets. Function Powersports not only has the best prices in the market, we also have one of the highest review ratings in the industry.

What About Sales Tax? Duty Fees?
Sales tax will apply to all orders being delivered to, or picked up in the following states: IL, NE, ME, TN, VA, NM, AR, ID, WV, WY, VT, UT, RI, HI, MS, IA, NV, CA, PA, CT, WI, SD, KY, WA, OH, ND, NC, MA, AZ, KS, TX, AL, CO, GA, IN, MD, MI, MN, NJ, NY and SC and OK. Please note that if you’re an international customer your government may charge duties/taxes when the product arrives. Function Powersports does not pay for these additional taxes and fees and the customer is responsible to do the research and understand these fees, we do not have the resources to quote these additional costs.

Sales or use tax is due on certain purchases delivered or sourced to Washington. Washington requires you to file a use tax return when sales tax is not paid at the time of purchase. This message is required under the Revised Code of Washington 82.13.020(2)(a)(i).

What Is Your Return Policy?

Any returns or cancellations, without the tires mounted on the rim will likely carry a 20% restocking fee. Once wheels/tires have been mounted on the vehicle we are not able to accept a return. If you have any concerns about fitment, simply share those concerns via email, before you place your order, and our experts will work with you to get a perfect fit! Due to the fact we move quickly, it’s important to notify us immediately if you have concerns.

You are responsible for test fitting wheels before having tires mounted. Once tires have been mounted, we are unable to take them back even if there is a fitment problem. For package purchases, you are responsible for test fitting before driving on the wheels. Tires with mileage on them cannot be returned.

All suspension/accessory items being returned that are not warranty related CANNOT have been installed or attempted to be installed. If we receive a return that shows signs of installation we will not be able to accept the item and will have to return to the sender with no credit being issued.

Always contact us with any issues or return questions, we will always work with a customer, however understand that most of our items are very expensive to ship so we must recover these costs, unless the mistake is ours. Contact info@functionpowersports.com for wheel/tire returns.

All refunded items must be approved prior to being returned. Please contact info@functionpowersports.com for a return authorization for wheels and tires. Refunds must be requested within 30 days of original receipt of merchandise. Once approved, all items must be returned within 14 days. Money will be refunded in the same manner in which original payment was made. Once the product is returned, please allow 14 days for receipt of funds.

Wheel fitment is the responsibility of the Customer, don’t know? PLEASE ask.
With our massive online gallery of installed wheels/tires on vehicles we have empowered our customers to make the proper fitment decisions. You will see many of our customers go beyond the “conservative” fitment offered by manufacturers and “guaranteed” by our competitors. They are doing this by making modifications and trimming plastic and sometimes metal to make the wheel/tire combo fit.

For this reason, we fill the order as you have placed it with the assumption you will make the appropriate modifications to fit the wheel/tire combo.

When you provide the correct make, model (and version if applicable), and year information about the vehicle we do verify bolt pattern, TPMS sensors and lug nuts (these items we guarantee fitment).

If you have questions or do not know the proper fitment on lifted, leveled or even stock applications – complete our quote/fitment help form so that we may make our best recommendation for what should work. In some cases, minor trimming will be needed to accommodate oversized tires or wide / high negative offset wheels. Additionally, we cannot guarantee fitment on custom drilled wheels, but should the manufacturer make a mistake – we’ll help broker a solution. Some vehicles or applications may not apply. In those cases we’ll tell you before you purchase.

How Long Is My Quoted Price Valid?
Website prices will continuously update. If you were sent a personal quoted price via email, they are valid for 30 days. After that, we’ll need to re-quote as the manufacturers and shippers frequently update their pricing. While our social media advertisements will be valid for 7 days from the posted date (ex: Posted January 1st, price valid through January 7th). Note: while we can honor prices for 30 days, availability of the wheels/tires may change sooner.

Do You Ship Internationally?
Yes. From Canada to Australia and everywhere in between – we frequently ship to countries all over the world. Please note: unless otherwise specified, Function Powersports shipping covers freight only within the 48 contiguous states. If applicable, additional fees (brokerage, duties, etc.) are collected locally and are not included in the price paid. Have questions? Please ask in advance. It is very important you do your research.

Do You Offer Financing?
Yes, we do, by partnering with Affirm we now offer fixed monthly payment options with annual interest rates ranging from 10-30% (subject to credit approval). Simply find the wheels/tires you’d like to purchase on our website and click Monthly Payments and you can apply directly with Affirm. They are able to provide a credit decision within seconds and, if approved, will provide you with all the details you’ll need to decide if the loan is right for you. Once you accept the loan we’ll be able to get to work processing your order. Once approved by Affirm we get your wheels and or tires headed your way, there is no delay related to financing! Alternatively, some of our customers also choose to check out with PayPal Credit (subject to credit approval).

What’s the best way to reach you?

I want to...

Get a TEXT update on my wheel and tire order, view our SMS Terms

Email a sales rep. for assistance with ordering wheels and tires, complete this quote form

Email our team about anything not related to wheels or tires, sales@functionpowersports.com
Call (expect longer hold times, email is quickest & easiest, sales@functionpowersports.com) to purchase wheels/tires, (920) 891-8595 or any other products or concerns sales@functionpowersports.com

Do you sell Wheels, Tires, Suspension, and Accessories?
We do sell wheels, tires, suspensions, and accessories! Check out our awesome apparel and decals as well!

Will my order come with Lugs or Valve Stem Caps?

Your wheel and tire order will not include lugs or valve stem caps however you will have the opportunity to add them to your order.

What should I do if I have vibration, a warranty concern, or other issue with my products?
Reach out to our amazing customer service team and we will be happy to help you with your questions or concerns! We can be reached via email at info@functionpowersports.com

International Shipping Disclaimer

  • You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.
  • As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.
  • If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Shipping Terms
  • Function Powersports is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers after they have been dispatched.
  • Function Powersports cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.
  • Function Powersports is not responsible for mis-delivery errors via carrier, or incorrect shipping info.

Google AdWords Remarketing Policy

Enthusiast Enterprises, Inc. and its subsidiaries and affiliates use the Google AdWords remarketing service (“Google AdWords”) to advertise on third-party websites, including Google, to previous visitors of our websites. Google AdWords allows us to tailor our marketing to create personalized offers and only display advertisements that are relevant to you by placing a cookie on your device. SUCH COOKIES DO NOT IN ANY WAY IDENTIFY YOU OR GIVE ACCESS TO YOUR COMPUTER OR PORTABLE ELECTRONIC DEVICE. The cookie is used to say “This person visited this page, so show them ads relating to that page.” Any data collected will be used in accordance with our own Terms of Use and Google’s Privacy Policy. You may opt out of the automated collection of information by third-party ad networks for the purpose of delivering tailored advertisements and personalized offers, by visiting the consumer opt-out page for Self-Regulatory Principles for Online Behavioral Advertising, as well as edit or opt-out of Google's use of cookies by visiting Google’s Ad Settings.

Do you guys guarantee fitment?

Yes, but only with bolt patterns. If further specifications are required we recommend using our gallery for reference or to reach out to someone.

Are liftgates included with shipping?

No, the driver should break the package down for you and assist with unloading.

What is the ETA for delivery?

14-21 business days however, this is an estimate, not a guarantee.

I put my year, make, and model into the website, and I purchased what came up, why doesn't it fit?

While our website is a good tool for an estimate for what fits your vehicle each owner modifies their vehicle differently. Meaning you could have different modifications done to your vehicle that causes the wheels/tires not to fit while they could work on another person's vehicle who performed the necessary modifications to make the setup work. This is why we suggest using the gallery for a reference.

Why do I have to pay for a restocking fee on my return?

You have to pay a restocking fee because we now need to pay individuals to return, clean up, and restock the item to our shelves to be resold. These are large items and take a lot of work to be put back into our inventory.

Are spacers safe?

Yes, while we can't guarantee that a product will never fail, as long as spacers are installed and measured for correctly they are generally safe.

What if my purchase doesn't fit?

If your purchase does not fit, you can certainly return the product however, a return and restocking fee of 20% will apply. The product can also not be used/driven on in any way. We highly recommend a test fit once you get your new wheels, please bolt them up (carefully) and spin them on the vehicle before driving on them to ensure they fit correctly.

Can I buy just one wheel and tire?

Yes, you can!


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