Frequently Asked Questions
- Can I trust the Function Powersports online website?+
- How can I reach you?+
- How long is my quoted price valid?+
- How do I pay for my order?+
- Do you offer financing?+
- What about sales tax?+
- What if I found a lower price than you quoted?+
- Free Shipping*+
- How long does it take for my order to arrive?+
- Will I need to sign for my order when it is delivered?+
- Are liftgates included with shipping?+
- Can I ship my order to a business address?+
- Can I ship my order to a PO address?+
- Can I ship my order to APO or FPO military addresses?+
- Do you ship internationally?+
- What about duty fees?+
- International Shipping Disclaimer+
- What is the proper torque for wheel installation?+
- What does it mean when an item is on backorder?+
- Why did I receive only part of my order?+
- My order arrived with shipping damage. What should I do?+
- What should I do if I have vibrations?+
- What should I do if I have a warranty concern?+
- Why is there a mark or blemish on the backside of my wheel?+
- What is your Cancellation Policy?+
- Custom / Made-to-Order / Forged / Special Ordered Wheels - Cancellation/Return Policy+
- What is your Return Policy?+
- Why do I have to pay for a restocking fee on my return?+
- What does free mounting include? Do you install them on my vehicle?+
- Do you guarantee fitment?+
- Fitment is the responsibility of the Customer. If you don't know, PLEASE ask.+
- What is a test fit?+
- What if my purchase doesn't fit?+
- I put my year, make, and model into the website, and I purchased what came up, why doesn't it fit?+
- Do you sell Wheels, Tires, Suspension, and Accessories?+
- Can I buy just one wheel and tire?+
- What if I can't find the brand I'm looking for?+
- How do I measure my bolt pattern?+
- Metric vs. Standard bolt patterns+
- What are dual-drilled wheels?+
- What is a wheel offset?+
- How do I measure the offset?+
- What is backspacing?+
- What is a staggered fitment?+
- What is the difference between One Piece Wheels and Two Piece Wheels?+
- Are You Selling Second Run Or Blemished Wheels?+
- Can I Trade My Old Wheels For A Credit Toward New Wheels?+
- Does the number of spokes on a wheel determine the wheel's strength?+
- Will My Order Come With Center Caps and Lugs?+
- I'm just looking for center caps. Can you help?+
- Are spacers safe?+
- Google AdWords Remarketing Policy+
Absolutely. If you check out Function Powersports on Facebook, Instagram, YouTube, TikTok, Vimeo, or simply Google our name - you will see we have been around for a few years and have been providing customers with their wheels/tires, suspension, lighting, spacers and more…to their doorstep by the thousands every MONTH! Function Powersports not only has the best prices in the market, we also have the HIGHEST review rating in the industry.
You can reach us by phone or email using our Contact Us Page and we'll be sure to respond back as soon as possible!
Website prices will continuously update. If you were sent a personal quoted price via email, they are valid for 30 days. After that, we'll need to re-quote as the manufacturers and shippers frequently update their pricing. While our social media advertisements will be valid for 7 days from the posted date (ex: Posted January 1st, price valid through January 7th). Note: while we can honor prices for 30 days, availability of the wheels/tires may change sooner.
We have several payment options that are super easy to use while offering a secure checkout:
1. Credit card or Debit card
2. PayPal (no account required) & Paypal Credit
3. Affirm Financing
4. Katapult Financing
By using a third-party service like PayPal, Affirm, and Katapult your credit card information will be 100% safe. PayPal & Affirm come with additional built in protection like PayPal's Buyer Protection program. Even though you won't need it, it's nice to know that it's there.
Note: You are not required to sign up for a PayPal account to checkout. PayPal allows non-members the ability to check-out with a credit card just like you would at any other e-commerce store.
Yes, we do, by partnering with Affirm we now offer fixed monthly payment options with annual interest rates ranging from 10-30% (subject to credit approval). Simply find the wheels/tires you'd like to purchase on our website and click Monthly Payments and you can apply directly with Affirm. They are able to provide a credit decision within seconds and, if approved, will provide you with all the details you'll need to decide if the loan is right for you. Once you accept the loan we'll be able to get to work processing your order. Once approved by Affirm we get your wheels and or tires headed your way, there is no delay related to financing! Alternately, some of our customers also choose to check out with PayPal Credit (subject to credit approval).
Sales tax will apply to all orders being delivered to, or picked up in the following states: IL, NE, ME, TN, VA, NM, AR, ID, WV, WY, VT, UT, RI, HI, MS, IA, NV, CA, PA, CT, WI, SD, KY, WA, OH, ND, NC, MA, AZ, KS, TX, AL, CO, GA, IN, MD, MI, MN, NJ, NY and SC and OK. Applicable states are subject to change and sales tax will be applied according to law. We try to keep this list accurate but will charge tax when required by states not listed above.
Sales or use tax is due on certain purchases delivered or sourced to Washington. Washington requires you to file a use tax return when sales tax is not paid at the time of purchase. This message is required under the Revised Code of Washington 82.13.020(2)(a)(i).
You must have found a really good deal! Send us a link to the actual webpage (not just the name of the website) and we'll beat it - or at least we'll try, every once in a while we can't. Unfortunately, we cannot accept screenshots to price match as we need to be able to verify the pricing. We would need a link to the individual product page or full PACKAGE listing depending on if you're looking to purchase just wheels/tires or a full wheel and tire setup. The links must be apples-to-apples with your quote and we are unable to price match multiple individual listings for a full package purchase.
Shipping & Delivery
The Free Shipping statement appears on many locations of our website. Free shipping is available when the items you are purchasing are shipped within the lower 48 US states. Shipping to Hawaii, Alaska, or any country outside of the United States will have additional shipping charges applied. Please note that not all of our products are eligible for free shipping.
Wheels only: 7-12 business days
Tires only: 7-12 business days
Wheel & Tire Package: 14-21 business days
In stock items should follow these timelines closely but please keep in mind that these are estimates, not guarantees. Ceramic coating may add 2-3 business days.
This will depend on what you ordered! For orders like wheels only or accessories, USPS or UPS will deliver these to your location without signature and you can follow the progress with their easy to follow tracking. For freight shipments like wheel and tire packages, the shipment will require a signature most of the time. If your shipment does not require a signature, we will notify you while the order is still in our warehouse to give you time to prepare for your delivery.
No, the package can be broken down and inspected while unloading each tire by rolling it off the delivery truck individually. If you do require a lift gate, please reach out to us using the Contact Us Page and we can confirm pricing with the freight company for this additional service.
Yes! Be sure to include the business name in the shipping address details during checkout as the carrier will need the business name to complete delivery.
We are unable to ship items to PO Boxes unless it is only a smaller item like clothing or only lugs. If you provided a PO Box address for a wheel, tire, or suspension order, one of our team will be reaching out to you to update your shipping address to a physical location.
APO/FPO/DPO: We will work with you to try to complete this order but we can only ship to these types of addresses on a case by case basis. Additional shipping charges apply to anything shipped outside of the US (lower 48)
Contact Us with your shipping address and order description so that one of our experts can put together shipping details on this order.
Yes! From Canada to Australia and everywhere in between - we frequently ship to countries all over the world. Please note that, unless otherwise specified, Function Powersports' international shipping quotes only cover freight costs. If applicable, additional fees, such as duties or brokerage fees, are collected locally and are not included in the shipping quote. In rare cases, we have temporarily suspended shipping to certain countries, like Russia or Mexico, depending on frequency of fraud based issues.
Have international shipping questions? Please ask prior to ordering.
If you're an international customer your government may charge duties or taxes when the product arrives. Function Powersports does not pay for these additional taxes and fees and the customer is responsible to do the research and understand these fees, we do not have the resources to quote these additional costs.
Please note that if you're an international customer your government may charge duties/taxes/brokerage when the product arrives. Function Powersports does not pay for these additional brokerage, taxes, and fees.
You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.
As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties, charges, and procedures in your country prior to placing your order.
If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Function Powersports is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers after they have been dispatched.
Function Powersports cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with the carrier for damaged and/or lost shipments.
Function Powersports is not responsible for mis-delivery errors via carrier, or incorrect shipping info.
The torque specifications can be found in the vehicle owner's manual or from the vehicle dealer. We recommend tightening with hand tools to ensure perfect centering. Avoid using power tools during installation as they can cause damage to the lugs and studs.
A backorder is simply a lack of supply by the manufacturer. The manufacturer does not have enough items to fill all of their orders but plans on making more or has a scheduled shipment for more of this product.
We have developed direct relationships with manufacturers over the years which allows us to secure positions for future stock. These items are backordered nationwide as we deal directly with the manufacturer to reserve backordered items and secure the next available item once more are on hand.
The typical backorder is around 4-6 weeks but wait times vary. Sometimes backorders take longer depending on various factors such as the manufacturing schedule and demand for the product.
If you can't wait, we can help you confirm availability and update your order to an in stock/available product. Reach out to us using the Contact Us Page (topic Backorders) with your invoice number and link to the item you'd like to switch to so our team can help you out.
Depending on the items, we will sometimes ship an order in multiple packages. You can find your tracking information on your order page. This is done to get your entire order to you as quickly as possible. For example, the manufacturer might ship a set of wheels directly to you with our warehouse sending out the accessories instead of wasting time shipping the wheels to our warehouse and then back out to you with the accessories in one shipment.
Upon delivery or pick up at a local terminal, be sure to inspect the complete wheel and tire package BEFORE signing any documents! If damaged, be sure to make FULL NOTES on documents (Bill of Lading) BEFORE SIGNING and accepting shipment. Do not install any damaged items if you would like to exchange them for replacement products. We do everything in our power to securely package everything before shipping but, due to the size and complexity of shipping large packages across the country, damage can sometimes occur and it must be noted with the shipping courier before signing and accepting the shipment. Damage caused by the shipping courier qualifies you for a replacement and/or credit only if all damage is noted with the courier before signing the documents (Bill of Lading). If the damage is not noted upon receipt, this alleviates all liability of the courier and we must open a damage claim and see it through to completion before reimbursement (if any) is allotted for the damages. Reach out to us using the Contact Us Page (topic Order Support) with your invoice number and pictures of the damage so our team can help you out.
Remember, we are powersports enthusiasts, so we have experienced some of this firsthand. We are also here to do our best to get any issues resolved. But let's be real, if you've put some aggressive tires on your machine, you're going to feel some natural vibration. It's just the pounding of the tread hitting the ground. If you experience a strong vibration or pull, then reach out to us using the Contact Us Page (topic Order Support) with your invoice number and explanation of your vibration issue so our team can help you out.
All wheels and tires come with a FULL manufacturer's warranty. Please ask if you have any questions regarding the warranty on a specific product and we will be happy to assist! Please note: Function Powersports will cover the costs involved with warranty claims up to 30 days from date of delivery. After the 30 day period, the costs involved with the warranty claim are the customers responsibility.
To start a wheel or tire warranty claim, visit our Warranty Center.
If you have any issues, questions, or concerns, feel free to Contact Us.
Industry standard across wheel manufacturers considers minor markings, blemishes, or flaws to be acceptable on the backside of a wheel. Wheels with backside blemishes are very common in the aftermarket industry. Each wheel passes manufacturer quality control standards as there is no impact to the performance of the wheel and any flaws would not be visible to the unaided eye once the product is in use.
All wheels go through the same rigorous testing to ensure optimal performance and structural integrity. Many of the wheels we carry pass both JWL and VIA standards with some manufacturers developing their own standards that go above and beyond. These tests can include rotary bending fatigue tests to check hub durability, impact tests to assess overall wheel strength, or cornering fatigue tests to verify structural integrity after a tire is mounted.
Each wheel is tested, inspected, and approved by the manufacturer before shipping and maintains full warranty coverage provided by the manufacturer.
Cancellations & Returns
Please reach out to us for any order changes or cancellation requests and we will work with you to adjust your shipment. Our processes have been optimized to have your order completed and shipped as quickly as possible which means your order may be further along in the pulling and packing process than you might expect. All cancellations may be subject to a restocking fee, unless the mistake is ours.
Any cancellation may carry a restocking fee that is dependent on the items ordered as well as the stage the order is in at the time of cancellation. If the cancellation request is received within 24 hours from the time of purchase, these fees may be waived. The restocking fee is typically around 10-25% but, due to vendor contracts as well as shipping and handling expenses, some products can carry a higher restocking fee once processing has begun; please Contact Us for any questions.
The majority of forged, custom built, or special ordered wheels simply cannot be canceled once processing or production has begun on them. Certain manufacturers sometimes allow a cancellation within 24 hours of purchase but a fee may still apply. This is due to us working quickly with the manufacturer. Please remember, Function Powersports makes every effort to provide industry-leading processing/shipping times on all orders. If your order has already been entered into our order fulfillment system, we cannot cancel or modify your order. Forged, custom built, made-to-order, and special order wheels cannot be returned as they are made specifically for your order.
Reach out to us with any issues or return questions as we always work with our customers to ensure that they are satisfied with their purchase. However, understand that most of our items require a substantial amount of work to get them to you and we must recover these costs, unless the mistake is ours.
All returns will carry a restocking fee that is dependent on the items ordered as well as the manufacturer of the items. The restocking fee is typically around 10-25% but, due to vendor contracts as well as shipping and handling expenses, some products can carry a higher restocking fee; please Contact Us for any questions.
All returned items must have prior approval before sending them back, please Contact Us to set up a return authorization. Returns must be requested within 30 days of original receipt of merchandise. Once approved, all items must be returned within 14 days. When needed, we can provide return packaging that includes instructions on how to securely package all items for shipping. If an item is improperly packaged for shipping and damaged during the return process, the customer may be responsible for the cost of the damaged product. Warranty items must be purchased directly from our store. Warranties are not transferable and claims will only be submitted for the original purchaser.
All products must be returned in new condition, without damage and with all original accessories. Returns with unexpected damage, signs of use or missing original accessories (such as center caps) are subject to increased restocking fees or complete refusal of the return at our discretion. If the return is rejected due to previously listed circumstances, we will work with you to return the product(s) back to you at your cost. If approved after inspection, the order will be refunded via the original payment method, less any applicable fees. Once the product is received, your order will be inspected, dismounted, and restocked accordingly within 14 business days. If the product has been confirmed to be in original condition, your order will be refunded via the original payment method.
Individual Product Orders
Please inspect all products for damage before attempting to use them. You are responsible for test fitting wheel only orders to the vehicle before having tires mounted. Once tires have been mounted, we are unable to take them back even if there is a fitment problem. Tires with mileage on them cannot be returned.
For package purchases, you are responsible for test fitting before driving on any products. Once wheels/tires have been mounted on the vehicle we are not able to accept a return. If you have any concerns about fitment, simply share those concerns before you place your order and our experts will work with you to get a perfect fit! Due to the fact we move quickly, it is important to notify us immediately if you have concerns.
Suspension & Accessories
All suspension/accessory items being returned that are not warranty related CANNOT have been installed or attempted to be installed. If we receive a return that shows signs of installation, we will not be able to accept the item and will be returned to the sender with no credit being issued.
Restocking fees are necessary with these larger items because it takes a full team to set up the return, clean all returned items, thoroughly inspect each return, and restock the items to our inventory. If a return is going back to the supplier or manufacturer, these restocking fees are enforced by them for their own cleaning, inspection, and restocking.
Each wheel and tire package is mounted free of charge before shipping! We will mount the tires on the wheels with state of the art equipment. Mounting does not include installation to the vehicle. We always recommend professional installation.
We guarantee that the correct bolt pattern will be shipped if you provide the year, make, and model. If further specifications like offset or size are required, we recommend reaching out to one of our wheel specialists to confirm fitment. It is always recommended to perform a full test fit of the new wheel before finalizing installation.
Many of our customers go beyond the "conservative" fitment offered by manufacturers and "guaranteed" by our competitors. They are doing this by making modifications and trimming plastic, and sometimes metal, to make the wheel/tire combo fit.
For this reason, we fill the order as you have placed it with the assumption you will make the appropriate modifications to fit the wheel/tire combo.
It is important that you provide accurate vehicle information such as year, make, model, and version (when applicable) so that we can verify the bolt pattern of your wheels as well as select the correct lugs. We guarantee the correct fitment of the bolt pattern and functionality of lugs.
If you have questions or do not know the proper fitment - please visit our Contact Us Page so that we may make our best recommendation for what should work. In some cases, minor trimming will be needed to accommodate oversized tires or wide / high negative offset wheels. Additionally, we cannot guarantee fitment on custom drilled wheels, but should the manufacturer make a mistake - we'll help broker a solution. Some vehicles or applications may not apply. In those cases, we'll tell you before you purchase.
Firmly hand tighten the lugs to secure the wheel for test fitting.
***DO NOT USE POWER TOOLS***
Confirm the studs line up with the bolt pattern & that the wheel fits flat on the mounting surface. Test fit every lug by hand to make sure the threading lines up with your studs.
Brake Caliper, Inner Valve Stem, & Wheel Weight Clearance
Visually inspect the wheel to confirm there is no contact with the caliper, or inner valve stem. Slowly spin the wheel by hand & make sure every section has enough clearance. It is crucial to spot interference before completing installation.
Lower the Vehicle
Place cardboard under the front tires and lower your vehicle. This will protect the tire in the next step when turning your wheel. If items show signs of being driven on or visible damage, they can't be returned.
Suspension, Fender, & Wheel Well Clearance
Once your tires are on the cardboard, check for fender, suspension, and overall clearance of each wheel. Slowly turn the steering wheel fully to the left and inspect clearance along the way. Keep an eye on tire clearance as well as any possible contact with the suspension components. Repeat the process turning to the right.
Note: Suspension will compress while driving which may change the overall clearance.
Finalize your installation before driving by fully torquing the lugs to vehicle specs using hand tools.
***Any product damaged, driven on, or used is not returnable (includes mounted tires on Wheel Only orders)***
Check out the full digital handbook linked on the Track Page and Delivery Email for more info.
If your purchase does not fit as you expected, you can certainly return the product. However, you may be responsible for return costs as well as a restocking fee unless this return is due to our company's error. If we made a mistake on your order, then we will work with you to ensure that the issue is resolved. Fitment is ultimately the customer's responsibility and all returned products must be in new condition without any signs of being used or driven on in any way. Any fitment issues should be detected during the test fit before driving. We always recommend test fitting your new products before putting them to use. Carefully mount the wheels/tires onto your vehicle and gently spin them by hand to ensure everything fits properly without issue.
We use your vehicle information to verify the bolt pattern but we can't guarantee fitment. While our website is a great tool to estimate fitment for your vehicle, each owner modifies their vehicle differently to fit items outside of their stock range. This means that one vehicle might have the proper modifications to run a wheel or tire without any issues while the same vehicle with slightly different modifications might run into some complications. We suggest reaching out to our fitment experts if you are unsure about fitment.
Wheels & Tires
We do sell wheels, tires, suspensions, and accessories! Check out our awesome apparel and decals as well!
Yes! If you're looking to purchase a single wheel or tire, please reach out to us with the product information and your year, make, and model.
You must be some sort of wheel or tire connoisseur! We've got over 30 wheel and tire brands under our wings and we're always adding more. BUT - chances are if we don't show it on our site, we can get it. Just contact us and we'll do our best to get a set of wheels and/or tires on your ride.
The first number of a bolt pattern is the total number of lugs and the second number is the distance between the farthest studs.
For 5 lug bolt patterns, measure from the center of one stud to the outside edge of the farthest stud.
For 3 & 4 lug bolt patterns, measure from the center of one stud to the center of the opposite stud.
Example: A 5x4.5 bolt pattern has 5 lugs with a measurement of 4.5 inches from center of one stud to the center of the opposite stud. If the second number is larger, like 5x114.3, the measurement is in millimeters instead of inches.
The majority of bolt patterns are measured in millimeters but some are also labeled by standard measurement in inches.
For example, a 5x114.3 bolt pattern is equivalent to a 5x4.5 bolt pattern. The only difference is that one is measured in 114.3 millimeters and the other is 4.5 inches.
A dual-drilled wheel is a wheel that is drilled with two sets of bolt patterns. By doing so, this allows the wheel to fit a much wider range of vehicles. An example would be a 4x137 and 4x156 wheel, which would have eight holes. A dual drilled wheel is equally as safe/strong as single drill wheels and passes the same rigorous durability testing by the manufacturer.
Wheel offset measures the distance between the center of the wheel and the mounting surface. This results in a positive, negative, or zero offset.Offset is the relation between the mounting surface of the wheel and the centerline of the wheel.
When the mounting surface of the wheel is in front of the centerline, that means the wheel has a positive offset.
When the mounting surface of the wheel is behind the centerline, that means the wheel has a negative offset.
When the mounting surface of the wheel is directly on the centerline, that means the wheel has +0mm offset.
Wheels with positive offset tend to stay sunken into the wheel wells. Wheels with Negative offset tend to stick out past the vehicle's fenders. If the offset is lower than the vehicle's stock offset range, the wheel will stick further out compared to stock.
Wheel offset measures the distance between the center of the wheel and the mounting surface. This results in a positive, negative, or zero offset. If the offset is lower than the vehicle's stock offset range, the wheel will stick further out compared to stock.
If the offset of the wheel is lower than the stock offset range, the wheels will stick out compared to stock fitment. The lower the offset, the further the wheels will stick out. The offset is often printed on the backside of a wheel spoke next to the letters ET.
Backspacing measures the distance between the inner edge of the wheel and the mounting face of the wheel. Decreased backspacing will result in more inside wheel clearance to reduce risk of the wheel rubbing the brakes or suspension.
Staggered fitment is when the rear wheels are wider than the front wheels. This is done for both style and performance but only works with rear wheel drive vehicles. The larger rear tires help deliver better cornering & braking while the wider rear wheels provide improved traction.
One Piece Wheels: The majority of all wheels are one piece wheels. This means that the wheel is cast or forged as one piece. These wheels are stiffer than two piece wheels but are much more affordable.
Two Piece Wheels: Two piece wheels are formed from two separate pieces: the center portion and the outer portion. These are bolted together to create a stronger wheel. Two piece wheels usually have more ornate designs with more aggressive size options.
No. Unless specifically listed as a blemished wheel, all wheels are brand new, first run, and manufacturer warrantied.
No, unfortunately we aren't able to accept trades.
No! The strength and integrity of a wheel is determined more by the material and the method of manufacturing than by the number of spokes in the wheel design.
Accessories (Lugs, Center Caps & More)
If the wheels are made with center caps, they will be included with your purchase - ask if you aren't sure! Chrome lug sets are $45 (free shipping if ordered with your wheel purchase) and include all the lugs needed, 4 locking lugs with key, and 4 chrome valve stems with chromies.
Be careful when comparing to places that offer free lugs, as they often don't include the extra stuff in our premium set (locking lugs, valve stems, and chromies).
When installing the wheels, lugs should be hand-torqued in a star pattern. Do not use power tools as they can cause damage to the lugs or studs.
If you originally purchased your set of wheels through our store, we'll be happy to reach out to the manufacturer and try to source you a replacement center cap. Unfortunately, we are unable to sell center caps separately if you didn't purchase the wheels through our store originally.
Yes, spacers are considered safe as long as they are measured accurately, installed correctly, torqued properly, and checked regularly.